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Ford is recalling more than 1.8 million Explorer vehicles due to a potential safety risk with a part attached to the windshield, the National Highway Traffic Safety Administration reports.
Federal Safety Regulators posted the withdrawal on Monday after safety issues were reported to NHTSA.
The A-pillar trim retainer clips, the metal piece that runs up the left and right side of the front windshield, may not engage properly due to improper assembly, allowing the trim to come off.
A detached piece of trim could fall off the SUV, becoming a road hazard and increasing the risk of an accident, NHTSA wrote in the recall letter.
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You can check USA TODAY’s recall database to see if there are any open recalls for your vehicle.
What Ford models are being recalled?
All 2011-2019 Ford Explorer models are affected.
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What happens if my Ford Explorer has been recalled?
Dealers will inspect and replace the A-pillar trim if necessary, free of charge.
“We expect only 5% of the vehicle population to be affected and encourage customers to contact their dealer for an inspection when parts are available,” Ford spokesperson Maria Buczkowski told USA TODAY on Wednesday. email. “At that time, customers will have access to free mobile repair and pickup and delivery services at participating dealers.”
Letters notifying homeowners about the safety risk are expected to be mailed on March 13, 2024, federal safety regulators said.
What is the recall number for the Ford Explorer?
Owners can contact Ford customer service at 1-866-436-7332. The recall number is 24S02.
They can also contact the NHTSA Vehicle Safety Hotline at 1-888-327-4236 or visit www.nhtsa.gov.
Natalie Neysa Alund is a senior reporter for USA TODAY. Contact her at nalund@usatoday.com and follow her on X @nataliealund.
