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The Helldivers 2 community manager was temporarily banned from Discord after being mistaken for a bot.
In a tweet, Katherine Baskin contacted Discord support to have her account re-enabled, explaining that the huge success of the multiplayer shooter had caused her to receive hundreds of direct messages per day from players requesting support. In turn, she was trying to respond to them as quickly as possible, but she apparently wrote and sent responses so fast that she got caught in Discord’s bot detector and her account was deactivated.
“I just got locked out of my account for ‘sending too many direct messages too quickly,'” he wrote. “The Helldivers 2 server has over 400,000 people and I receive hundreds of direct messages a day about game support, moderation, etc. Can I re-enable my account? They also send me a ticket.”
After a bit of silence, Baskin nudged Discord and pleaded, “Come on, I have work to do.” Helldivers 2 creative director Johan Pilestedt also stepped in to alert players of the situation and also joined Baskin in badgering Discord to rectify the situation. “Also, complete silence from Discord support, which is a different strategy than what we used for (developer) Arrowhead Game Studios and Helldivers 2.”
Fortunately, Baskin finally managed to restore her account less than 48 hours after she first reported that she had been locked, and she was quick to promise“I’m BACK and ready to unleash a SCUM automaton.”
Helldivers 2’s servers have been struggling to keep up with the game’s huge success since its launch a couple of weeks ago. After surpassing PlayStation Studio’s biggest launches on Steam based on concurrent players, Arrowhead began an emergency hiring spree in an attempt to meet demand and reported that its staff was “completely exhausted” but pleased with the busy first week. . The latest patch raised the server limit to 700,000 in anticipation of a weekend rush, although the developers have admitted that this will only make wait times “more bearable,” not eliminate them entirely.
The Helldivers 2 engine was “discontinued” 6 years ago: “Our crazy engineers had to do it all, without support.”