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The National Highways Authority of India (NHAI) has removed Paytm Payments Bank Ltd (PPBL) from the list of authorized Fastag providers. The list now has 32 banks and highway toll authority Indian Highways Management Company (IHMCL) has advised users to buy Fastags from banks that are on the list.
The Reserve Bank of India (RBI) has extended the deadline for Paytm Payments Bank from February 29 to March 15. Post that Fastags issued by Paytm will not work. Users who have money in their Paytm accounts can get the same refund in case they are unable to use it before then.
Why it is important to disable Paytm Fastag According to the new initiative One vehicle, one Fastag, Fastag can only be linked to one vehicle or vice versa. This means that to get a new Fastag, users must deactivate their old Fastag. Users cannot KYC for new Fastag unless their old Fastag is deactivated.
The RBI’s FAQ on Paytm payment banks also clearly mentions the same. RBI has clarified that Fastags are not interoperable, so customers will have to close PPBL accounts and request a refund. They will have to get a new Fastag from another bank.
How to deactivate your Paytm Fastag accountDisclaimer: Deactivating Fastag is a permanent process and once deactivated, you cannot reactivate it. You will have to buy a new one.
Steps to disable the use of Paytm app
The Reserve Bank of India (RBI) has extended the deadline for Paytm Payments Bank from February 29 to March 15. Post that Fastags issued by Paytm will not work. Users who have money in their Paytm accounts can get the same refund in case they are unable to use it before then.
Why it is important to disable Paytm Fastag According to the new initiative One vehicle, one Fastag, Fastag can only be linked to one vehicle or vice versa. This means that to get a new Fastag, users must deactivate their old Fastag. Users cannot KYC for new Fastag unless their old Fastag is deactivated.
The RBI’s FAQ on Paytm payment banks also clearly mentions the same. RBI has clarified that Fastags are not interoperable, so customers will have to close PPBL accounts and request a refund. They will have to get a new Fastag from another bank.
How to deactivate your Paytm Fastag accountDisclaimer: Deactivating Fastag is a permanent process and once deactivated, you cannot reactivate it. You will have to buy a new one.
Steps to disable the use of Paytm app
- Open Paytm app
- Tap the Profile icon (top left corner)
- Tap Help & Support
- From “Banking services and payments”
- Select Fastag option
- Select the “Chat with us” option at the bottom and raise the deactivation request
Steps to deactivate the use of Fastag Paytm Portal
- Fastag Paytm Portal and login with your credentials
- Enter your Fastag number, registered mobile number and other details required for verification.
- Scroll down, click on “Help and Support” option, choose “I want to close my Fastag profile” option
How to buy a new Fastag online You can buy a new Fastag from one of the 32 banks listed on the NHAI website. Users can also apply for Fastag directly from NHAI.
Get a new Fastag from NHAI
- Download “My FASTag” app from Google Play Store or Apple App Store
- Open the app and scroll down to the “Buy Fastag” option
- It will give you Amazon and Flipkart Link to buy Fastag
- Activate it: In the app, tap on Activate Fastag option → Select Amazon or Flipkart and scan the QR code. Follow the on-screen instructions to activate.
To get Fastags from one of the listed banks, follow the links officially provided by NHAI below:
| Name of the bank | Official URL |
| Airtel Payments Bank | Link |
| AU Small Financial Bank | Link |
| Axis | Link |
| Bank of Maharashtra | Link |
| Canara Bank | Link |
| Central Bank of India | Link |
| Equitas small financial bank | Link |
| federal bank | Link |
| FINO payment bank | Link |
| HDFC | Link |
| IDBI Bank | Link |
| First IDFC Bank | Link |
| Industrial Bank | Link |
| Kotak Mahindra Bank | Link |
| Nagpur Nagarik Sahakari Bank | Link |
| Saraswat Cooperative Bank | Link |
| Bank of South India | Link |
| State Bank of India | Link |
| UCO Bank | Link |
| Union Bank of India | Link |
| Yes Bank Ltd | Link |
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