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Yavanika Raj Shah, an X user traveling with IndiGo from Bengaluru to Bhopal, was shocked to find cushions missing from two seats. Later, Shah shared about the incident on the microblogging platform with a sarcastic comment. He also added a picture of the seats without cushions. After the post went viral, airlines responded as well.
“Beautiful @IndiGo6E. Hope to land safely! This is your flight from Bengaluru to Bhopal 6E 6465,” Shah wrote in the caption of the post. (Also read: IndiGo passenger smokes ‘beedi’ on board Delhi-Mumbai flight, then this happened)
The image he shared shows two seats without cushions.
Check out the post here:
This post was shared just a day ago on X. Since it was posted, it has garnered over seven lakh likes and the numbers are only increasing. The post also has nearly 8,000 likes and numerous comments.
IndiGo also took to the comments section and wrote, “Ma’am, thank you for talking to us. The seat cushions were replaced before the flight for cleaning purposes. Our cabin crew immediately informed the customers who were allotted “These seats. This is standard practice for cleaning during transit when necessary. We are committed to providing the highest standards of cleanliness and hygiene to our customers.” (Also read: IndiGo passenger sees cockroaches in flight. This is what the company said)
Many others also flocked to the comments section of the post to share their reactions.
See how people reacted:
One person wrote, “I saw a similar seat while flying Indigo from Mumbai to Indore last week. They repaired the cushion only after the actual passenger turned up. Maybe they are facing a shortage of cushions and are using them as per demand!”
A second joked: “How much do you have to pay to book such a therapeutic seat at an acupressure center?”
“Do you still need to ‘fasten your seatbelts’?” a third commented.
A fourth said: “Indigo has really declined in services in recent years.”