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Early adopters of Microsoft Copilot (MSFT) have expressed mixed feelings about the long-awaited AI companion.
An enhanced AI feature built into core Microsoft (NASDAQ:) apps like Word, Outlook, and Teams, Copilot leverages the same technology that powers OpenAI’s ChatGPT to perform tasks like summarizing emails, composing text, and generating documents from data. natural. language indications.
While the concept has sparked considerable interest, with many employees eager to participate in the trial phase, its practical performance raises questions about whether the service is worth it.
With a subscription cost of $30 per user per month, the tool’s limitations in applications like Excel and PowerPoint, along with occasional errors in output, have led some early adopters to reconsider.
“I wouldn’t say we’re willing to spend $30 for every enterprise user,” said Sharon Mandell, chief information officer at networking hardware firm Juniper Networks. The company has been testing Copilot since November.
For example, examples of “hallucinations” have been observed, where AI generates incorrect or fabricated information, undermining its reliability in critical tasks.
Despite these challenges, Microsoft reports strong initial interest in Copilot, emphasizing its potential to transform workplace productivity.
The feature’s integration with Teams attracted mostly positive responses, particularly for generating meeting summaries and benefiting those who cannot attend in real time due to geographic or scheduling conflicts.
“Copilot has to be a success for the stock to work,” RBC Capital analysts said.
“We have gone from talking about AI to applying it at scale,” they added.